Overview
This article offers detailed, step-by-step guidance on creating a new account on the Freshdesk Support Portal, enabling you to access additional articles.
Note: Registering with your business email is required in order to access our full Knowledge Base content.How to Sign Up for a New Freshdesk Account
On the top right corner, please select and click "Sign Up" button.
Next, the website will generate a sign-up form. Simply fill in the required details, including your name, company email, and User Role in SimpleMDG, for validation.
Important: Please ensure you sign up using your business/company email, as personal email addresses are not allowed.
After clicking on the Register Button, you will receive a validation email sent from Freshdesk, remember to carefully check your Mailbox or Spam Mail to make sure we don’t miss the Email.
After clicking on the link validation, your page will redirect to the password form. Please fulfil your password requirement for activating your account.
Now you are ready to access our full Knowledge Base content and manage your ticket status.
Addition
You'll also receive an email whenever there's a response from our support team. Because some email services like Outlook may prevent the entire content from displaying, if you can't see the attached image, please follow this quick guidance:
- Settings -> Mail -> Junk Email -> Safe senders and domains -> Add: support@simplemdg.freshdesk.com then Save
- You can also apply the same method with other mail services by marking SimpleMDG email as safe sender.
For any further concerns or issues, please do not hesitate to email us via support@simplemdg.freshdesk.com or use our Support Portal